Pines Residential Rest Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds28
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2020-09-25
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness68
- Activities & engagement42
- Food quality55
- Healthcare65
- Management & leadership72
- Resident happiness65
What inspectors found
Inspected 2020-09-25
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the September 2020 inspection. This covers whether staff have the training and knowledge to care well, whether care plans reflect what each person needs, and whether the home works effectively with GPs and other health professionals. The published text does not include specific detail about dementia training content, how often care plans are reviewed, or how the home manages healthcare for residents with complex needs. The brevity of the published findings means this rating cannot be unpacked further without asking the home directly.Is this home caring?
The Caring domain was rated Good at the September 2020 inspection. This domain covers whether staff treat residents with warmth, respect, and dignity, and whether residents' independence and individuality are recognised. The published text does not include direct observations of staff interactions, quotes from residents or relatives about how care felt, or specific examples of dignity practices. Without that detail, the Good rating can only be taken as a general signal rather than confirmed evidence of specific caring behaviours.Is the home responsive?
The Responsive domain was rated Requires Improvement at the September 2020 inspection, making it the one area where the home fell short. This domain covers whether the home tailors daily life, activities, and care to each individual person, and whether people's complaints and preferences are acted on. The published text does not detail specifically what the inspectors found lacking, which makes it difficult to know whether the concerns related to activities, complaint handling, end-of-life planning, or individual care. This is the most important area to investigate directly with the home.Is the home well-led?
The Well-led domain was rated Good at the September 2020 inspection, and the home had improved from a previous Requires Improvement overall rating, which suggests the leadership took earlier concerns seriously. The home is run by Sunny Okukpolor Humphreys. The published text does not include detail about how the manager operates day to day, how staff are supported, how governance is maintained, or how the home communicates with families and acts on their feedback. The absence of published detail means the Good rating here, like others, requires follow-up.
Source: CQC inspection report →
What the evidence base says
The home specialises in supporting people living with dementia, alongside general residential care for adults over 65. They also provide care for younger adults under 65 who need residential support. For those considering dementia care, The Pines offers specialist support as part of their residential services. Their experience spans different age groups, which means they understand that dementia affects people at various life stages. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Pines scores 72 out of 100, reflecting a genuine improvement from a previous Requires Improvement rating to Good across most areas. The main drag on the score is the Responsive domain, which remained at Requires Improvement at the last inspection, meaning the inspection found concerns about how well the home tailors life and activities to individual people.
Homes in North East typically score 68–82.Worth a visit
The Pines Residential Care Home, at 1 Woodbine Terrace in Ashington, was rated Good overall at its inspection on 1 September 2020, having improved from a previous Requires Improvement rating. The home achieved Good ratings in Safe, Effective, Caring, and Well-led, which indicates that earlier concerns were addressed and that the service was, at the time of inspection, operating soundly across those areas. It is a 28-bed residential home registered to care for people living with dementia as well as adults of different ages. The one area that did not reach Good was Responsive, which covers whether the home tailors day-to-day life, activities, and care to each individual. This is particularly important if your parent is living with dementia, because meaningful engagement and personalised routine are central to wellbeing. The inspection report published for this home is brief and does not include the level of specific detail that would allow confident answers about staffing ratios, activity provision, staff dementia training, or family communication. The inspection also took place in September 2020, which means the findings are now several years old. Use the checklist questions in this report on your visit, and ask the manager what has changed since the Responsive rating fell short.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Pines Residential Rest Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Pines Residential Rest Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Caring for residents with dementia in the heart of Ashington
Compassionate Care in Ashington at The Pines Residential Care Home
The Pines Residential Care Home in Ashington provides residential care for older adults and those living with dementia. This North East care home offers support for adults both under and over 65, creating a community where different generations of residents can feel at home together. If you're considering care options in the Ashington area, visiting The Pines could help you get a feel for their approach to residential care.
Who they care for
The home specialises in supporting people living with dementia, alongside general residential care for adults over 65. They also provide care for younger adults under 65 who need residential support.
For those considering dementia care, The Pines offers specialist support as part of their residential services. Their experience spans different age groups, which means they understand that dementia affects people at various life stages.
“A visit to The Pines would give you the chance to see their Ashington location and meet the team who could be caring for your loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Pines scores 72 out of 100, reflecting a genuine improvement from a previous Requires Improvement rating to Good across most areas. The main drag on the score is the Responsive domain, which remained at Requires Improvement at the last inspection, meaning the inspection found concerns about how well the home tailors life and activities to individual people.
Homes in North East typically score 68–82.Worth a visit
The Pines Residential Care Home, at 1 Woodbine Terrace in Ashington, was rated Good overall at its inspection on 1 September 2020, having improved from a previous Requires Improvement rating. The home achieved Good ratings in Safe, Effective, Caring, and Well-led, which indicates that earlier concerns were addressed and that the service was, at the time of inspection, operating soundly across those areas. It is a 28-bed residential home registered to care for people living with dementia as well as adults of different ages. The one area that did not reach Good was Responsive, which covers whether the home tailors day-to-day life, activities, and care to each individual. This is particularly important if your parent is living with dementia, because meaningful engagement and personalised routine are central to wellbeing. The inspection report published for this home is brief and does not include the level of specific detail that would allow confident answers about staffing ratios, activity provision, staff dementia training, or family communication. The inspection also took place in September 2020, which means the findings are now several years old. Use the checklist questions in this report on your visit, and ask the manager what has changed since the Responsive rating fell short.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Pines Residential Rest Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Pines Residential Rest Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Caring for residents with dementia in the heart of Ashington
Compassionate Care in Ashington at The Pines Residential Care Home
The Pines Residential Care Home in Ashington provides residential care for older adults and those living with dementia. This North East care home offers support for adults both under and over 65, creating a community where different generations of residents can feel at home together. If you're considering care options in the Ashington area, visiting The Pines could help you get a feel for their approach to residential care.
Who they care for
The home specialises in supporting people living with dementia, alongside general residential care for adults over 65. They also provide care for younger adults under 65 who need residential support.
For those considering dementia care, The Pines offers specialist support as part of their residential services. Their experience spans different age groups, which means they understand that dementia affects people at various life stages.
“A visit to The Pines would give you the chance to see their Ashington location and meet the team who could be caring for your loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
